Last updated: October 22, 2026
We want every client to be confident working with us. This policy explains how refunds work.
Project services
- Advance payments are refundable in full if you cancel before work starts.
- Once work has started, payments for completed milestones are non-refundable. Any unused advance for work not yet started is refunded.
Monthly services
Monthly plans can be cancelled with 15 days' notice. Fees for the current month are non-refundable.
Digital products
Because digital products can be downloaded instantly, they are non-refundable once delivered — unless the product is faulty and we cannot fix it, in which case we will refund you.
How to request a refund
Email us with your invoice number and reason. We respond within 3 business days and process approved refunds within 7–10 business days.
Contact us
Questions about this policy? Email us at info@pansofic.com.
